Cancellation & Return Policy

You may cancel or return a Chibebe product(s) through this website only if it has been purchased through this Official Chibebe website. A purchase receipt must be provided for all Return Requests submitted. A copy of your receipt is attainable in your account within the Official Chibebe website.

Chibebe products that are purchased outside of the website must be handled with the seller whom the purchase was made with, and not with Chibebe. If you have received bad service from a partnered supplier of Chibebe products please be sure to lodge a complaint here

You may cancel your Order at any time prior to Delivery of the Products if you have changed your mind in respect of the Order. Cancellation shall be made by way of a notice in writing detailing the Order Confirmation number. You will be entitled to a refund of the Purchase Price of the Product(s) purchased. Any other costs already incurred by the Provider in respect of the Order prior to receipt of your cancellation notice, including Delivery charges, shall NOT be refunded to you.

You are entitled to reject or return the Product(s) purchased by you only if all of the following conditions have been fulfilled:

• the Product is defective, unmerchantable or is otherwise not in accordance with the Order Confirmation Email;
• within 30 days from date of Delivery, you give us notice of your intention to return the Product by completing and submitting the returns form which may be accessed through Your Account, upon which a return authorisation code will be issued to you should it be a sucessful request;
• the Product is sent back to us within 5 business days of receipt of the return authorisation code;
• the Product is returned “as-new” and in a saleable condition; and
• the Product is returned on the basis that risk in the Product shall remain with you until the Provider receives the Product.

Subject to fulfilling the criteria, and approval by the Provider of a refund or replacement, the Provider’s liability arising in respect of a return made in accordance with this clause shall be limited to:

• the supply of an equivalent Product;
• the supply of a Product of equal value; or
• a refund of the Purchase Price paid by you.

Where a refund is to be made, we will credit the account from which the original payment was debited.

The Provider shall not be required to accept any return Products, or replace any Products, or to refund the Purchase Price or any part of the Purchase Price to you, where, in the opinion of the Provider, you or any other persons handling, using or dealing with the Product subsequent to delivery have caused the Product to become damaged, defective or unmerchantable or have failed to take steps to prevent the Product from becoming damaged, defective or unmerchantable, or you have not complied with the terms of the clause. In that case, the Product will be returned to you as is at your expense.

To proceed with a Returns request, click here.