Everything You Need To Know...
- How to Order
- View & Track Order
- Change or Cancel Order
HOW TO ORDER
Ordering on online is a very simple process, and you can order anytime you like, we open 24 hours a day, 7 days a week.
To order, simply select an item and add it to your cart, the cart will then prompt you with online instructions that will guide you to a successful transaction.
If you encounter any problems placing your order, please contact us anytime between 8am - 6pm CST, Monday - Friday, and a team member will contact you ASAP with assistance. If you require assistance outside our working hours, a team member will get back to you within the next available operating hours.
VIEW & TRACK ORDERS
All orders are dispatched from our warehouse facility that is based in Houston, TX. We use UPS services to deliver your order.
Once your order is dispatched you'll receive an email from chibebe.com, containing your tracking number for your order. If you don't receive this email and would like to obtain your tracking number, please login to your account and view your order details, or contact us, and we will can send you the tracking number.
Once you have your tracking number you can track your parcel by clicking on the assigned courier;
Please allow at least 12 hours for your parcel to register in the system before attempting to track your parcel.
CHANGE OR CANCEL ORDER
If at any time you would like add or remove an item from your order, or if you would like to cancel your order, please contact us and we will update your order, don't forget to add a detailed note in the comment box so we make the necessary changes.
When using our contact us form please ensure you quote your order reference number listed in your order confirmation email for a speeder process.
Shipping & Delivery
- Shipping & Delivery
Chibebe® AU uses Australia Post & E-go Express to offer you an affordable and fast delivery service.
New Zealand: www.chibebe.co.nz
USA & Canada: www.chibebe.com.au
Chibebe.com.au offers 3 types of shipping services. You will be able to select your preferred service as you go through checkout. These are the services we offer:
Standard: FREE for orders over $99
Express: Calculated at checkout
Overnight: Calculated at checkout
The prices within the online store DO NOT include any custom charges that may be incurred. Customs duties or international tariffs, may be payable on receipt at the delivery address for some international orders. These fees will be the responsibility of the customer to pay, and chibebe.com.au does not collect any of these charges or fees.
REASONS FOR SHIPMENT DELAYS
- Incorrect address has been entered in the shipping details when placing the order.
- The address had no-one to sign for the parcel, and "Authority to Leave" was not advised when placing the order.
- Incorrect credit card information was entered against the order. Please double check all details at the time of order as your order will only be ship if payment has been successful.
- Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.
- If your order will be delayed for any reason we are aware of, we may contact you directly via phone or email to advise of the delay.
VIEW & TRACK ORDERS
All orders are dispatched from chibebe.com.au by Australia Post or E-go Express courier. Once your order is dispatched you'll receive an email from chibebe.com.au containing your tracking number details. If you don't receive this email and would like to obtain your tracking number, please login to your account and view your order details, or contact us via our Contact Us form.
Please allow 12 hours for your parcel to register in the system before attempting to track your parcel.
- Incorrect address has been entered in the shipping details when placing the order.
Returns & Refunds
- Return Policy
- How to Initiate a Return
Although highly unlikely, there may be times when you will need to return a product purchased from us, or exchange it for a different design. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under Consumer Law.
WHAT IS THE CHIBEBE LIMITED WARRANTY?
You are entitled to a replacement, credit or refund where products have a major failure, such as:
• When it is faulty
• Wrongly described
• Different from a sample shown to you; or
• Do not do what they are supposed to do
We are not able to offer a refund for beans, as they are purchased by us through a 3rd party entity and delivered to you through them. We are not responsible for any damage or claims made in relation to the Snuggle Pod filling. Please refer to the filling manufacturer for this.
In some cases a refund, replacement or repair may not be offered if you:
• Substantially modify the product;
• Misuse the product contrary to user instructions or packaging labels; or
• Simply change your mind.
EXCHANGES (Change Of Mind)
We are not required to replace your product if you simply change your mind. However, if you are not happy with your product, we may, at our discretion, decide to exchange it providing the product is returned to us in its original packaging with proof of purchase. Please note return postage will be at your cost however we will cover the shipping cost of posting out a new one to you. Exchanges will be for same item or another to the same value. Any extra costs for a more expensive choice by you will be at your expense. If you are unsatisfied with a product or the service you have received from a Chibebe stockist, please contact them direct. If purchased through the chibebe.com website, contact us here.
Any expenses relating to the return of your product to a physical store will have to be paid by you. For online store purchases only, we will pay for return freight for any product assessed as having a major defect after we receive it, and only if a postage receipt is included with the returned item.
Chibebe warranty lasts for 12 months from date of purchase. It is void if the product has been determined by us as washed or used within this timeframe.
Purchases made through physical or online stores other than chibebe.com must provide proof of purchase to be eligible for warranty coverage.
Where a refund is to be made for order placed online at Chibebe.com, we will credit the account from which the original payment was debited. Refunds may take up to 14 business days to appear in to your account after a refund has been approved.
ONLINE ORDERS DIRECT FROM CHIBEBE.COM
If you have made your purchase from our online store at Chibebe.com, you may request to return your product using our contact us page. Simply enter in your contact details and add your order number in the comment box. Also include a note telling us why you would like to return your order. Once we receive your email, a staff member will be in contact with you within 48hours with further instructions.WHAT WE REQUIRE FROM YOU
The return item is your responsibility until it reaches our facility. You must:
- Return the product in the same condition as it was purchased (including manuals, accessories and packaging).
- We highly recommend that you register the return so it can be tracked.
- You must also include the delivery receipt which will be refunded to you upon approval if the claim is accepted.
If the product is returned without sufficient postal satchel or box packaging to protect the Chibebe product purchased, including it's fabric packaging, then no refund or exchange will be provided. This is due to the fact that handling of the product by you cannot be sufficiently determined under our warranty terms.
ORDERS MADE VIA A CHIBEBE STOCKIST
If you have made a purchase through an authorised Chibebe stockist, you must return your product to the store you made the purchase from. For warranty claims you may want to contact us directly using our contact us page to initiate a warranty claim, but you will still be required to return to the store with your purchase. If contacting us direct, simply enter in your contact details and add a note telling us why you would like to return your order. Once we receive your message, a staff member is not obliged to contact you, and may forward your details to the stockist for further action.
We highly recommend you process your warranty claim through the store you made the purchase from to avoid delays.
For the speediest outcome, it’s best to take along with you to the store:
• A receipt or other proof of purchase (e.g. bank statement / transaction history).
• Return the product in the same condition as it was purchased (including manuals, accessories and packaging).
• Provide any extra information the store may need to process your return.
- Payment Methods
- Gift Certificates
- Credit Card (including Visa, Mastercard, Amex, Diners, Discover & Jcb)
- Bank Deposit (for purchases made within the USA)
- Credit Card (including Visa, Mastercard, Amex, Diners, Discover & Jcb)
Gift certificates purchased from this website are valid for 12 months from date of purchase. To redeem yours, simply enter the gift card code at checkout. Yes, it's that easy!
- Snuggle Pod FAQ's
- Pod Warmer FAQ's
- Zipper FAQ's
- Bean Filling FAQ's
- Reflux, Flathead & Laryngomalacia
- Download Snuggle Pod Manual
Does the Chibebe Snuggle Pod meet set safety standards?
Your baby's safety is our #1 priority. We have our products regularly tested conducted in a world renowned consumer testing laboratory to make sure we have the safest and most secure product for your child. In fact, they not only meet the required standards, but exceed them in most cases!
What should you know before buying a baby beanbag?
Safety is key. When buying for your young ones— especially newborns— it's important to know what safety measures the manufacturer has taken to ensure it is a baby-safe product.For Example:
1) Has the material been tested for unsafe elements that could harm your baby?
2) The outer base coating….is it plastic (PVC) or fabric with a water resistant lining? (Plastic obviously has a much higher flammability danger; therefore, it would seem logical to use a water resistant fabric instead).
With so many different types of baby beanbags out there now, it's important to know what to look for.
Right from the start Chibebe has gone above & beyond required mandatory standards. Chibebe Snuggle Pods regularly undergo a series of voluntary baby safe testing performed by accredited and internationally recognised testing laboratory.
When a baby or child uses a Chibebe product, you can rest assured that in addition to voluntary& in-house standards practices, the Chibebe brand has gone even further toward ensuring a baby safe product for your child by having them regularly tested by a 3rd party consumer testing laboratory.
What age is the Snuggle Pod suitable for?
The Chibebe Snuggle Pod is designed for, and tested for use from birth to all ages! It is specifically designed for newborn babies, using the baby harness seat, and this would be used for about 7-8 months depending on the size your baby and their strength and co-ordination skills.
After that, the Chibebe Snuggle Pods can be used by bigger children by switching over the infant harness seat top for the toddler top (no harness), which is perfect for children up to about 8 years of age. They are so comfy, we even use them here at Chibebe HQ for pow wows!
What's included in my Snuggle Pod purchase?
You get much more than you pay for when you purchase a Chibebe Snuggle Pod. Aside from the behind-the-scenes action, such as our exclusive design process, product development R&D, and laboratory testing included, you get:
- Your choice of Snuggle Pod base pattern beanbag cover
- Baby seat top (with harness, for use from the day Bub is born)
- Toddler seat top (no harness, for use once Bub is able to sit unaided)
- Inner monogrammed Snuggle Pod bean filling sleeve (aka: inner bag), for easy bean removal for washing or storage of the patterned cover
- Designer product packaging
- Designer tote bag. Perfectly sized for gifting the Snuggle Pod....no wrapping paper required!
- Instruction and information booklet (aka manual)
- 12 Months Limited Warranty
(Please note: Beans are not included)
How do I fill the Snuggle Pod?
Easy……. Every beanbag comes with its own internal Chibebe monogrammed beanbag filling sleeve (aka: inner bag). This is the same shape of the outer cover. Using a paper clip, unzip the beanbag sleeve and pour the beans in. We recommend filling the beanbag sleeve in a bathtub, this way you can quickly clean up any overspills of beans. You then simply pop this inner bag into the Snuggle Pod base cover from underneath, making sure the shape of the inner bag and cover match, by slipping the inner bag in 'head first' so that it meets the top of the cover on the inside. The rest should settle nicely inside the cover. Don't forget to remove the paperclip from the zipper afterwards!
Where can I purchase the beans?
A.Beans can be purchased from your local department store, like Walmart. It will cost approximately $16 for a 100lt bag.
How many beans are needed to fill up a Snuggle Pod?
A.10,986 beans, to be exact...but a less precise way we can recommend is that you fill the Snuggle Pod three quarters full— approximately 65-70 litres of beans to fill a Snuggle Pod for a newborn (about 2/3 of the 100lt bag). Remember, the more beans you add, the harder the Snuggle Pod becomes. If fewer beans are added, the more the baby will sink further into the Snuggle Pod.
In the end, it is up to the discretion of the carer to ensure the right amount of beans for the ultimate Podding experience for Bub!
How do l know if l have over-filled or under-filled the beanbag?
An inclined seated position is the best position for Bub to get the best use of their Snuggle Pod. It enables them to be involved with the world around them, and is the best position to help relieve any reflux symptoms they may experience. It also means that the Pod is stable on flat surfaces.
You will be able to tell if the bag is too full if you cannot shuffle it to an inclined, upright seated position.
It is too empty if you shuffle it to a seated position and can feel the floor through the seat top.
Please note that it is up to the carer to determine when it is full enough. For more information, refer to the instruction booklet.
When should I replace the Baby Harness seat with the Toddler seat?
Every child is unique! The right time for this transition should not be based only on size, but also on your child's level of strength and coordination. If you insist on an answer, about 7-8 months old would be average, as they start to get a little fidgety and just want to get out and about and on their feet at this age, and don't want to be restricted by a harness!
Who else uses the Snuggle Pod?
Chibebe Snuggle Pods are used in hospitals, medical centers, special baby practices and by thousands of happy babies all over the world!
Can the Snuggle Pod replace my baby's cot?
Baby bean bags are not designed as replacements for a bed or a cot. The Snuggle Pod is designed first and foremost to help relieve baby reflux and flathead symptoms. The bonus is that they are super comfy for bub, and for you to be able to keep baby near you at all times, wherever you are. This means that baby is safe and comfortable always. It is because of all these factors, that Mums and Dads are saying that they don't know what they would have done without one!
If you have a Bub who refuses to sleep in anything else except their Snuggle Pod, or who suffers reflux and needs the Snuggle Pod to help relieve their symptoms, we recommend popping him/her in their Pod until they get drowsy and relaxed, and transfer them to their cot.
How do l clean my Chibebe Baby Bean Bag?
Simply unzip the seat from the base and pop into large delicates washbag, and wash on gentle cycle, in cold water. Dry naturally or in dryer on low setting.
By Hand: Simply dab with a damp cloth. You can use a good fabric cleaner and follow the directions for it, but a damp cloth is normally enough.
Machine Wash: Remove the inner bean casing and wash the whole bag in cold water, on gentle cycle. Dry naturally or on low setting in dryer.
- Your choice of Snuggle Pod base pattern beanbag cover
Can I use the Pod Warmer with any seat top?
No. The Pod Warmer comes with it's very own baby seat which features a 2nd zipper, for the Blanket top to attach to. We don't have this extra zipper on other seat tops, for those who live in warmer climates and who don't require a blanket top.
The Pod Warmer can be used with any Chibebe Snuggle Pod.
When can l start using the Pod Warmer?
From the day Bub is born! It features a button down top part, which can be un-buttoned, for use as Bub gets bigger. It is perfect for use through the cooler months after Bub is born.
Why not just use a normal baby blanket?
We feel that it is not safe to pop a loose blanket over babies, because they can easily pull the blanket over their little heads, and not only become very scared and unable to remove it, but there may also be a risk of suffocation.
The Pod Warmer is designed specifically for the Snuggle Pod, and means that Bub is safe and warm at all times.
My zipper is broken! Oh no!
You can't open the zipper to insert the beans, and now the world feels like it has ended. You're already super tired from being up all night with poor Bub, who has reflux, and you just want to help relieve it by filling up the Pod and using it!! Then you will be able to sit down, put your feet up and have a cuppa. But, now your zipper is broken!
Don't despair! The zipper isn't broken! It is simply the law, to have the zipper puller removed on parts of the bean bag that allow access to the filling, so that little hands can't open it, and get inside the beanbag, and potentially swallow the beans, or lock themselves inside it, and suffocate.
All you have to do, is pop a paperclip under the little latch that is inside the teeny weeny hole in the zipper head, and lift it up to unlock it, and open the zipper up!
Remember though, after you close the zipper, remove the paperclip!
Totes lovin' the logo on the zipper puller
Yeah, so do we. It also proves the authenticity of the product, so it is much more than just a pretty feature.
WHAT SORT OF BEANS DO I NEED, TO FILL THE SNUGGLE POD?
Just normal ones! By that we mean the ones from your local Walmart or Home Depot, or any good department store. We offer them for sale on this site, when you purchase a Snuggle Pod, which is a great option for those buying as a gift for someone, and having us send it direct to the recipient, or for those who don't have a store close by to visit.
HOW DO I FILL THE SNUGGLE POD WITH THE BEANS?
Easy peasy! Every beanbag comes with its own internal Chibebe monogrammed beanbag sleeve. Using a paper clip, unzip the beanbag sleeve and pour the beans in. We recommend filling the beanbag sleeve in a bathtub, this way you can quickly clean up any overspills of beans. You then simply pop this inner bag into the Snuggle Pod base cover from underneath, making sure the shape of the inner bag and cover match, by slipping the inner bag in 'head first' so that it meets the top of the cover inside. The rest should settle nicely inside the cover. Don't forget to remove the paperclip from the zipper afterwards!
HOW MANY BEANS DO I NEED?
10,986 beans, to be exact...but a less precise way we can recommend is that you fill the Snuggle Pod three quarters full— approximately 65-70 litres of beans (about 2/3 of a 100lt bag). Remember, the more beans you add, the harder the Snuggle Pod becomes. If fewer beans are added, the more the baby will sink further into the Snuggle Pod. You want a nicely inclined (upright) seat. In the end, it is up to the discretion of the carer to ensure the right amount of beans for the ultimate Podding experience for Bub!
As Bub grows, and is able to sit upright, unaided, you will start to use the toddler seat, and we recommend removing some beans as they grow to make it more comfy and inclined for them.
How does the Snuggle Pod help with Reflux?
Every mum and dad knows the story... you've just had a pleasant feeding with your new little one and he or she has settled down for a nice rest, when the cries start up! Your happy, relaxed baby is in real pain and is not having the kind of post-feeding experience you would hope for!
Many little ones suffer from gastroesophageal reflux after feeding. Most often reflux manifests in pain from gas bubbles and is accompanied by spitting up. In severe cases- known as gastroesophageal reflux disease- an infant can manifest severe secondary symptoms like weight loss and respiratory disorders.
Chibebe Snuggle Pods have been reported to be a great way to alleviate and prevent reflux symptoms. The Snuggle Pod was designed to be flexible and respond to you and your baby's needs – post-feeding, just adjust the position of the beans to allow your bub to sit with his or her head in a more elevated position. By keeping your little one's head elevated, the pod has been reported to significantly reduce the symptoms of infant reflux and make sure that your little one has the kind of restful and healthful feeding experience that allows him or her to grow and flourish.
How does the Snuggle Pod prevent Flathead?
Flathead is a medical condition – more formally known as positional plagiocephaly- in which an infant develops a significant flattening at the back of the head or on the side of the head. The condition is most often the result of lying on certain surfaces for prolonged periods of time.
Occurrances of flathead have increased significantly in recent years due to physician guidelines on the positioning of sleeping infants. Since the majority of practitioners advise safe sleeping on the back, more infants have been developing flat head as a result of spending a large amount of time on their backs on flat crib surfaces.
Chibebe Snuggle Pods have been reported by those who care for babies, to make a significant difference in preventing the development of flathead. By nestling an infant on a flexible surface that also keeps pressure off the head by keeping it slightly elevated, Chibebe Snuggle Pods are one of the best ways to avoid or reduce the condition. Chibebe's bean bag-design allows the Snuggle Pod to respond to a child's form, instead of forcing the child to adjust to the pod itself. Chibebe Snuggle Pods are really one of the best ways to keep your bub healthy and feeling happy!
What is Laryngomalacia, and how does the Snuggle Pod help?
Laryngomalacia (LM) is a disorder of the larynx in infants that can cause respiratory and, at times, associated feeding difficulties. The causes of laryngomalacia have not been cornered, some evidence suggests there may be a genetic link.
Infants with laryngomalacia will often present with inspiratory stridor, a sort of wheezing or high-pitched squeak that occurs during breathing. While in rare cases surgery is needed, most cases of laryngomalacia are healed through rest and time. A particularly helpful practice is avoiding gastroesophageal reflux in children with laryngomalacia; children with laryngomalacia who experience associated digestive issues like reflux can exacerbate the condition and even experience additional collapse of the larynx.
This is where Chibebe Snuggle Pods come in. The Chibebe Snuggle Pod has been designed to significantly alleviate reflux and make a huge difference to a child with laryngomalacia. With this in mind, we are committed to raising awareness of this disorder and supporting all the parents and bubs suffering from this condition. We support the organization Coping With Laryngomalacia in its efforts to improve the lives and conditions of children suffering from this condition.
If you live in the USA, and your baby has LM, Tracheomalacia (TM) or Bronchomalacia (BM), and you would like to benefit from the Chibebe Snuggle Pod program to ease their discomfort, please visit CWL here.
Please note that Chibebe do not accept the above mentioned requests through the Chibebe website. You must visit the CWL site for any enquiries relating to the Snuggle Pod Program held with CWL.
- By Email (preferred)
- By Phone
Due to the high number of spam callers there are out there, we no longer offer a phone service.
We tried several things to combat this issue, but spammers will be spammers, and whilst we appreciate that they have a job to do, so do we, so we made the call to provide a very efficient email service instead, as this means quick and easy filtering of spam mail and real mail, meaning that we can get back to you faster.
We are super good at getting back to emails really fast, so send us a line here, and we will get back to you as fast as we can (if you're not a spammer!).
Most asked questions
- 1 x Chibebe Designer Base Beanbag Cover
1 x Baby Seat (with harness) for use from Birth
1 x Plain (non-harnessed) Toddler Seat for use from when Bub can sit unaided, and through to tweenage years
1 x Removable Inner Filling Bag for beans, for easy washing and storage of the beanbag cover
1 x Instruction Booklet & Warranty Card
1 x Designer Packaging
1 x Designer Tote Bag (designed to gift a Snuggle Pod in, instead of wrapping paper or paper bag!)
1 x Chibebe Gift Card (just in case you are gifting your Chibebe purchase)
Paper gift bags only get used once, right? What a waste! That's why we worked with our sister brand, FUHOKI, to design an exclusive line of eco-friendly gift bags, that go on to be used forever more as a high-end, designer tote bag!
Designed for fussy gifters and shoppers, you can now leave your eco-footprint...stylishly!
Designed for high-end fashionistas, who love designer handbags and accessories, they're not branded all over with the Chibebe baby brand.
Instead, these designer totes feature only the stunning Chibebe logo colors in each design, making them the perfect accessory to be used by funky teens to savvy twenty-somethings, to urban socialites of all ages.
These bags are totes awesome, and are absolutely FREE with all Snuggle Pod orders!