How To Initiate A Return


If you have made your purchase from our online store at, you may request to return your product here.




If you have made a purchase through an authorised Chibebe stockist, you must return your product to the store you made the purchase from. For warranty claims you may want to contact us directly using our contact us page to initiate a warranty claim, but you will still be required to return to the store with your purchase. If contacting us direct, simply enter in your contact details and add a note telling us why you would like to return your order. Once we receive your message, a staff member is not obliged to contact you, and may forward your details to the stockist for further action.

We highly recommend you process your warranty claim through the store you made the purchase from to avoid delays.

For the speediest outcome, it’s best to take along with you to the store: 

  •   A receipt or other proof of purchase (e.g. bank statement / transaction history).
  •   Return the product in the same condition as it was purchased (including manuals, accessories and packaging).
  •   Provide any extra information the store may need to process your return.